Delivery Options

Delivery Options

We now offer world wide shipping from South Africa. Please see below the fees for local, regional and international shipments;

  • Local Deliveries R75 *Includes Johannesburg and Pretoria main suburbs only. (Typically 2-3 working days for delivery, excluding weekends and public holidays)
  • Regional Deliveries R180 *Areas outside of Johannesburg and Pretoria within South Africa (Typically 3 working days for delivery, excluding weekends and public holidays)
  • International Deliveries from R950 (Typically 4-5 working days for delivery, excluding weekends and public holidays, includes Insurance.)

*Please note that delivery times do not reflect the 2-3 working days required for your order to be processed and fulfilled. Therefore, once your order is placed the minimum number of days required for delivery will be approximately 5-6 working days.

International Deliveries

As per our Terms and Conditions of sale, when you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. However, import duties and taxes incurred on receiving your order are for your own account. The total cost for the Product(s) and delivery charges will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us, however, we do not give indications for duties and VAT which will be payable once the goods arrive in your country.

Delivery Exceptions

PO Box addresses
We are unable to deliver to PO Box numbers, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.

Delivery At Weekends

Please note that our couriers do not deliver on Saturdays, Sundays or public holidays.

Delivery Times

Delivery times indicated are for in stock products only. Production lead times for “Made to Order” or “Out of Stock” items will be longer (on average 2-3 weeks from order acceptance) and will be communicated with your order.

Please note that delivery times are indicative of the time required for delivery only and a further 1-2 working days should be allowed for the items ordered to be packaged and dispatched.

Receiving Your Order

All our orders will require a signature on delivery. If you will not be at home at the time of delivery, and nobody is home to receive your parcel, please rather provide us with your work address for the delivery. If nobody is available to sign for your parcel at the specified address at the time of delivery, our delivery company will leave a card and telephone number for you to make alternative arrangements. We will attempt two deliveries before your parcel is returned to our depot as a problem parcel. To ensure the safe and undamaged delivery of your order, our delivery company will not be able to leave your order ‘in a safe place’ at the address.

Missing or Damaged Items

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.

Packaging

All orders are wrapped and packed in our signature Impilo Collection packaging.